Replacement Parts & Returns
We stand behind every product we make. If your product is missing hardware or parts, simply fill out our replacement parts request form. If for whatever reason you are unsatisfied with any Arboria product, please click here to contact us and initiate a product return or replacement request.
For Individual Customer Orders:
- Returned product must be in original condition with original packaging to be returned for a full refund. Full refund can be defined as the original price paid for the product plus original shipping charge. Return shipping costs are the responsibility of the individual and will not be refunded by Arboria. Pre-authorization of return can be made by contacting us.
- When returning product, please inlcude a copy of your invoice, a brief explanation of the reason for return and ship to: attn: Arboria.com Returns; LWO Corporation; 3841 N Columbia Blvd; Portland, OR 97217. Upon confirmation that return criteria are met, your refund will be posted to the account used in making the purchase.
For Dealers and Distrubutors:
- Wholesale returns require pre-authorization by Arboria/LWO Corporation and are subject to specific terms and conditions. Consult your pricelist for appropriate terms.
Order Processing & Shipping
Order Processing Times:
- For Individual Customer Orders:
- Orders placed Monday through Thursday generally ship within 24 hours when not encompasing an observed holiday as listed below.
- Orders placed Friday through Sunday generally ship the following Monday or Tuesday if Monday is an observed holiday.
- Observed holidays in which no shipping takes place are Labor Day, Independence Day, Memorial Day, Thanksgiving, Christmas or New Year's Day holidays. In cases where the holiday falls on a Saturday, no shipping occurs on Friday, in cases where the holiday occurs on Sunday, no shipping occurs on Monday.
- For Dealers and Distrubutors: Refer to your dealer or distributor pricelist for order processing terms.
Shipping Details:
- All goods ship FOB LWO Corp., Portland, Oregon.
- For Individual Customer Orders:
- Standard shipping method is UPS ground service, this may, on occasion, be substituted with USPS or FedEx ground. Tracking or delivery confirmation will be emailed after the product has shipped.
- Expedited shipping (overnight) may be requested for an additional charge at time of checkout. Keep in mind that expedited shipping remains subject to stated order processing times (for example; an order placed on Monday will generally be ready to ship Tuesday, and, if overnight shipping is requested, would usually arrive on Wednesday).
- For Dealers and Distributors: Freight charges and timelines for all distributor and dealer orders are applied as per established account terms, see your dealer or distributor pricelist for details. Accurate and final shipping charges will be shown on the invoice for your order. Shipping charges for fulfillment orders are generally billed directly to a dealer's shipping account.
Product Care & Maintenance
Conditioning Idlewild Furniture
To condition or recondition your outdoor furniture we recommend usage of a number of widely available furniture oils. Conditioning before first use is optional, but if choosing to do so, it is easiest to apply prior to assembly. This conditioning will revitalize the wood after what may have been a long duration since it received its factory applied oil finish. Howard’s Orange Oil comes in a handy spray bottle (www.howardproducts.com, 1.800.266.9545), and Watco makes a series of quality products including Teak Oil (www.westernwooddoctor.com, 1.800.323.3584). Regular reconditioning will keep the outdoor lawn furniture looking its best. Ensure that your furniture is dry before reconditioning. With this in mind, you may find it easiest to recondition your furniture as you take it out for the season or after it has been kept in dry storage for the winter. Include retightening bolts and screws, that may have loosened with use, as part of this routine.
After 12-48 months your patio furniture may have silvered under the sun’s rays. This is a natural occurrence and is often viewed as a favorable state. Alternatively, if you wish to recapture a darker look, we recommend applying an oil stain. Two good options are Cabot’s Australian Timber Oil (www.cabotstain.com, 1.800.USStain) and Penofin’s Hardwood Penetrating Oil Finish (www.penofin.com, 1.800.PENOFIN). Both are widely available and contain solids that will restore a darker color to the wood. Please be sure to follow the manufacturer’s directions for preparation and application.
Conditioning Garden Structures
To stabilize and protect your unstained or unpainted Arboria garden structure from the natural aging process, we recommend applying a quality water or oil-based finish to the product. Best results can be achieved by using Penofin (www.penofin.com, 1.800.PENOFIN) as per manufacturer’s instructions.
If you desire to paint your product, we recommend a quality oil or acrylic primer coat prior to applying the final coat(s). Be sure to allow sufficient time for your product to dry. Avoid applying finish to any metal or non-wood parts, as well as any sections of your product which have a factory applied color stain.
Post Cap Specific Information
Attaching wood and wood trim post caps to the post:
- This can be done in one of two ways:
- By using construction adhesive underneath the cap.
- By drilling pilot holes in the side trim, then using trim-head screws or small finish nails to fasten to the post. Do not drill pilot holes too close to the edge of the trim as this may cause splitting.
Finishing wood and wood trim post caps:
- Wood expands and contracts across the grain. To reduce this naturally occurring tendency and prevent potential problems finish your post caps prior to installation following one of two methods:
- Stain finishing; Immerse
cap in quality exterior penetrating oil such as Penofin or Cabot’s Australian Timber Oil. It is necessary to finish both inside and outside of the cap. Follow coating manufacturer’s directions.
- Paint finishing; Prime inside and outside of cap with alkyd oil base primer or stain blocking acrylic primer. Avoid any metal or glass parts of the cap. Finish cap with exterior alkyd oil or acrylic house paint; two final coats is best.
Cleaning Post Caps:
Product Performance & Troubleshooting
Idlewild Furniture - Natural Aging Process
Your outdoor lawn furniture is made from strong and durable hardwood that will provide you with many years of handsome service. Your patio furniture has been finished with a deep penetrating linseed oil-based coating that will preserve and enhance the wood’s natural beauty. This factory applied oil has UV-inhibitors and is mildew resistant to protect from the damaging effects of sunlight and moisture, however, like all wood products subjected to weather, small hairline cracks may develop. These will in no way impair the strength and usefulness of the furniture, nor should they be considered a product defect or failure. Remember, every piece of wood furniture is unique.
Address
Arboria/LWO Corporation
P.O. Box 17125
Portland, Oregon 97217
Telephone: (503) 286-5372
Toll Free Customer Service: (800) 459-8718
Fax: (503) 286-4092