We stand behind every patio furniture product we make. If your product is missing hardware or parts, simply fill out our replacement parts request form. If for whatever reason you are unsatisfied with any Arboria product, please click here to contact us and initiate a product return or replacement request.
Wholesale returns require pre-authorization by LWO Corporation and are subject to specific terms and conditions. Consult your pricelist for appropriate terms.
Shipping and/or freight charges for distributor and dealer orders are applied as per established account terms after checkout is complete.
To condition or recondition your outdoor furniture we recommend usage of a number of widely available furniture oils. Conditioning before first use is optional, but if choosing to do so, it is easiest to apply prior to assembly. This conditioning will revitalize the wood after what may have been a long duration since it received its factory applied oil finish. Howard’s Orange Oil comes in a handy spray bottle (www.howardproducts.com, 1.800.266.9545), and Watco makes a series of quality products including Teak Oil (www.westernwooddoctor.com, 1.800.323.3584). Regular reconditioning will keep the outdoor lawn furniture looking its best. Before storing or covering for the winter is a good time to recondition and to retighten bolts and screws that have loosened with use.
After 12-48 months your patio furniture may have silvered under the sun’s rays. This is a natural occurrence and is often viewed as a favorable state. Alternatively, if you wish to recapture a darker look, we recommend applying an oil stain. Two good options are Cabot’s Stain (www.cabotstain.com, 1.800.USStain) and Penofin’s Hardwood Penetrating Oil Finish (www.penofin.com, 1.800.PENOFIN). Both are widely available and contain solids that will restore a darker color to the wood. Please be sure to follow the manufacturer’s directions for preparation and application.
To stabilize and protect your unstained or unpainted Arboria Garden Structure from the natural aging process, we recommend applying a quality water or oil-based finish to the product. Best results can be achieved by using Penofin (www.penofin.com, 1.800.PENOFIN) as per manufacturer’s instructions. If you desire to paint your product, we recommend a quality oil or acrylic primer coat prior to applying the final coat(s). Be sure to allow sufficient time for your product to dry. Avoid applying finish to any metal or non-wood parts, as well as any sections of your product which have a factory applied color stain.
Your outdoor lawn furniture is made from strong and durable hardwood that will provide you with many years of handsome service. Your patio furniture has been finished with a deep penetrating linseed oil-based coating that will preserve and enhance the wood’s natural beauty. This factory applied oil has UV-inhibitors and is mildew resistant to protect from the damaging effects of sunlight and moisture, however, like all wood products subjected to weather, small hairline cracks may develop. These should in no way impair the strength and usefulness of the furniture.
Arboria Idlewild furniture gets its rich wood color from a natural resin present in many species of wood. When initially exposed to rain or water, the wood may bleed some, releasing a resin onto the ground. This resin reacts with cement and may leave a visible stain. If this occurs, please follow these instructions to remove the resin from concrete. Do not apply this treatment to a wood surface or to the patio furniture itself:
Apply household vinegar (100%) to the stained concrete and let sit for 2 to 3 minutes, agitate with a stiff bristle brush and rinse off with water. This works great and the result is very quick. The vinegar acts as a neutralizing agent, making the resin water soluble, so that it may be rinsed off. The byproduct is safe for your garden or local plants.